A Walk-through Of The Motor Insurance Claims Process

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Seeking protection during a loss is one of the most significant reasons for getting a vehicle insurance policy. To enjoy the benefits of the coverage in the event of accidental damage or theft, we must submit a claim.

What is a motor insurance claim?

In a motor insurance claim, the policyholder asks the insurance provider to reimburse him for the losses and damages the motor has incurred.

These losses could have been caused by a variety of things, including mishaps, theft, and terrorist actions. The basis for payment of the claim could be in accordance with an existing mutual agreement between the insurer and the insured.

The insured frequently requests that the insurance company act on his behalf or step in when the insured unintentionally damages a third party.

There are two types of vehicle insurance claims:

  • Cashless claims
  • Reimbursement claims 

Motor insurance cashless claims

When you get your motor repaired at a garage with an agreement with the insurance company, you are not responsible for any repair costs. The motor insurance provider pays the service station’s repair costs immediately on behalf of the insured.

However, the damages the motor has sustained must be covered by the insurance to get the claim.

Steps to file a claim for cashless motor insurance

  1. You must contact the insurer through the website, phone, mobile app, or email to submit a cashless claim.
  2. After the claim is filed, the insurer receives a claim registration number that must be kept on file for future contacts and references.
  3. You must now take your motor to one of the insurance company’s network service centres for repairs.
  4. You must provide the surveyor with the required documentation.
  5. The motor insurance provider confirms that it will accept responsibility.

Motor insurance reimbursement claims

In this case, you must first cover all repair costs. After that, you must contact your insurance provider to request reimbursement for the expenses. Reimbursement will be made in accordance with the terms and conditions previously established.

You are not required to take your motor to repair facilities approved by your auto insurance policy when filing a reimbursement claim. Any garage of your choice is accessible. However, you must carefully save all the receipts and paperwork you will need to present during the claim settlement process.

Within 48 hours of the incident, you must call the surveyor for a damage inspection and report the damage to your insurance company. *

Steps to file a reimbursement claim:

  1. You must contact the insurer through the website, phone, mobile app, or email to submit a cashless claim.
  2. After the claim is filed, the insurer receives a claim registration number that must be kept on hand for future contacts and references.
  3. You must bring your motor to your preferred service centres for repairs.
  4. You must provide the surveyor with the required documentation.
  5. The auto insurance provider confirms that it will accept responsibility. *

The surveyor is responsible for looking into, supervising, coordinating, and certifying the claims. Once he sends the report to the insurance provider, the claim settlement procedure is finished.

You can determine a personalised premium figure for your auto insurance policy using a motor insurance calculator. This makes it simple for you to compare the many vehicle insurance rates and decide what is best for you.

Nowadays, all insurance companies provide excellent customer support services. Keep the information mentioned above in mind, and you’ll find it much easier to submit and receive a third-party or comprehensive vehicle insurance claim. *

* Standard T&C Apply

** Currently, there are 2 tax regimes in India – new and old. To get the tax benefit you desire, choose the correct one after consulting an expert. You can opt for a regime change during the next financial year.

# Visit the official website of IRDAI for further details.

## All savings are provided by the insurer as per the IRDAI-approved insurance plan. Standard T&C apply

Insurance is the subject matter of solicitation. For more details on benefits, exclusions, limitations, terms, and conditions, please read the sales brochure/policy wording carefully before concluding a sale.

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